Privacy Policy

Effective Date: February 2026

Nomora Digital Services, Inc. ("Nomora," "we," "us," or "our") is committed to protecting personal data and maintaining transparency regarding how information is handled when individuals interact with our independent administrative services and digital platforms.

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1. Data Controller

The data controller responsible for personal data processing is:

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2. Information We Collect

We may collect personal data necessary to provide requested administrative assistance, including:

• Identification data (full name, date of birth, nationality, passport details)
• Contact information (email address, phone number)
• Travel-related information provided by the customer
• Payment confirmation details processed by secure third-party payment providers

Sensitive identity information is processed solely for the purpose of delivering requested administrative support related to travel documentation procedures.

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3. How We Use Personal Data

Personal data is used only to:

• Provide independent administrative and technical support services
• Organize and prepare customer-provided information for administrative processing
• Process payments, billing, and customer support communications
• Maintain service security, fraud prevention, and legal compliance
• Fulfill contractual obligations associated with requested services

Nomora does not sell personal data or use it for unrelated commercial purposes.

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4. Legal Basis for Processing (GDPR)

Where applicable, processing is based on:

• Customer consent when requesting services
• Contractual necessity to deliver administrative support
• Compliance with legal and regulatory obligations
• Legitimate interests related to service security and fraud prevention

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5. Sharing of Personal Data

Personal data may be shared only where necessary with:

• Relevant government authorities when required to complete a customer-requested administrative process
• Trusted service providers such as payment processors, hosting infrastructure, and communication tools
• Legal or regulatory authorities where disclosure is required by law

All third-party providers are required to maintain appropriate confidentiality and data protection safeguards.

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6. International Data Transfers

Because Nomora operates globally, personal data may be processed in the United States or other jurisdictions where service providers operate.

Where required, appropriate safeguards such as contractual data protection clauses or equivalent legal mechanisms are applied.

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7. Data Retention

Personal data is retained only for as long as necessary:

• Administrative service records: up to 5 years
• Financial and billing records: up to 7 years
• Customer support communications: up to 3 years
• Analytics or technical logs: up to 24 months

After retention periods expire, data is securely deleted or anonymized.

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8. Data Security

Nomora applies reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

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9. Your Data Protection Rights

Depending on applicable law, individuals may have the right to:

• Access personal data held about them
• Request correction or deletion of inaccurate information
• Restrict or object to certain processing activities
• Withdraw previously given consent
• Lodge a complaint with a competent data protection authority

Requests may be submitted to: support@nomoradigital.com

We aim to respond within 30 days, where legally required.

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10. Cookies and Limited Analytics

Our website may use essential cookies and limited analytics tools to support functionality, security, and performance measurement.

Sensitive identity or passport data is never collected through cookies.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technical changes.

Updated versions become effective upon publication with a revised effective date.

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12. Contact Information